When will the books be delivered/Why the extended delivery period?
While it usually takes no more than 8 to 10 months to deliver a book project, Wraithmarked most often sets its estimated delivery dates 14 months after the Kickstarter campaign ends. This is to account for potential delays that can happen at any point in the process, which can be anything from an artist handing art in a week late to a printer getting hacked and being out of commission for 3+ months (both have happened to us in the past). As such, we try to create a cushion to prevent late delivery.
Anticipated fulfillment dates for different reward tiers can be found on the individual tiers!
Last updated: February 26, 2024 06:54
I late-pledged the project but don't see it on my Kickstarter account. Did I do something wrong?
Nope! Think of late-pledging as more like placing a pre-order. While you are purchasing the product(s) that were featured on the Kickstarter campaign, they are not part of the original campaign and do not tie back to Kickstarter. Rest assured, however, that we have your order and will process it once we start fulfillment!
Last updated: February 26, 2024 06:54
Once you start shipping, how do you process orders?
We pack and ship orders by their contents, typically from the largest quantity and simplest of similar orders, down to the smallest and most complex. This means that we tend to ship a lot of orders very quickly at first before slowing down at the end because the remaining orders are more complicated.
For Example: Let’s say we have 100 backers. 60 of them ordered 1 hardcover, 25 ordered a hardcover and a paperback, 10 ordered 2 hardcovers, and 5 ordered a hardcover, paperback, and a custom art piece. We’re going to pack the orders for the group of 60 first, followed by the group of 25, and so on.
Last updated: February 28, 2023 05:14
I got my tracking information, and it doesn't look like it's been picked up by the carrier yet. Did my order get lost?
When we pack and ship orders, especially at first, it’s typically hundreds of boxes at a time. To ship efficiently, they need to get palletized and picked up by either USPS or UPS, which takes time to schedule and coordinate.
Last updated: February 26, 2024 06:54
What do I do if my package arrives damaged?
While we try to make sure that our products are well-protected, sometimes they can get damaged in shipping. If you receive a damaged product, please send an email to [email protected] and include pictures of the damaged product and the box.
Last updated: February 26, 2024 06:53
I need help with something, how do I contact you?
You can always feel free to send us a message on Kickstarter, however you may also contact us via email at [email protected].
Last updated: February 26, 2024 06:55
Is this a Limited Edition book? Are there going to be a limited number printed?
This is a First Edition printing of this project. There will only be one print of this First Edition, and supplies will be limited once that printing is done. Depending on the project, there may be a Second Edition printing at a later time, though the Second Edition will be marked ‘Second Edition’ and may have less features than the First Edition (no signature, no gilding/coloring, less art, etc.)
Last updated: February 26, 2024 06:56
I am experiencing unexpected financial hardship. I would like to request a refund after the campaign ends. How do I go about doing that?
As a rule, Wraithmarked Creative does not provide refunds after a campaign ends. Once a pledge has been processed, not only has Kickstarter claimed their 5% fee, but credit card fees have also been processed. Wraithmarked cannot recuperate those, so every refund costs us 7%+ of that pledge. If we’ve already put in the purchase orders for the rewards, that cost increases exponentially.
That being said… we have been known to make exceptions for cases of financial hardship. If you are experiencing financial hardship and need us to refund you for your pledge, you can reach out to [email protected] with the subject ‘Financial Hardship Refund Request’ and let us know that you are seeking a refund for financial security reasons, and we’ll get back to you as soon as we can.
Last updated: February 26, 2024 06:56
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.